Terms of service

TERMS OF SERVICE

Effective Date: November 21, 2025


Welcome to Lumena™. Please read these Terms of Service (“Terms”) carefully before accessing or using our website or making a purchase.


By using our website, you confirm that you accept and agree to be legally bound by these Terms. If you do not agree, you must stop using the website immediately.

 

 

 

1️⃣ Company Information

 


This website is operated by:

THIRTEEN MERCHANTS LLC

Compass Building, Ras Al Khaimah, United Arab Emirates

Email: lumenalamps@gmail.com


References to “we”, “us”, or “our” throughout the Terms refer to THIRTEEN MERCHANTS LLC.

 

 

 

2️⃣ Eligibility

 


You must be at least 18 years old to access or purchase from this website.


By using our services, you represent that you are legally permitted to enter into binding agreements under the applicable laws of your jurisdiction.

 

 

 

3️⃣ Intellectual Property Rights

 


All content appearing on this website — including but not limited to text, graphics, product names, images, videos, logos, icons, software, and trademarks — is exclusive property of LUMENA Lamps or its licensors, protected by international copyright and trademark laws.


You may not copy, reproduce, modify, publish, distribute, or repost any content without written permission from us.

 

 

 

4️⃣ User Accounts

 


When creating an account:

 

  • You must provide accurate and complete information

  • You are responsible for maintaining the confidentiality of your login details

  • You are responsible for all actions taken under your account

 


We reserve the right to refuse service, terminate accounts, remove content, or cancel orders at our discretion.

 

 

 

5️⃣ Product Availability & Information

 


We aim to ensure all product information, pricing, and availability is correct.

However, errors may occur, and we reserve the right to:

 

  • Correct any inaccuracies at any time

  • Update product details without notice

  • Cancel orders impacted by pricing or stock errors

 


Images are for representation only; colors and shapes may vary slightly due to manufacturing and screen display differences.

 

 

 

6️⃣ Orders, Payments & Security

 


All orders placed on the website are subject to acceptance and availability.


By submitting an order:

 

  • You confirm that all billing details are true and accurate

  • You confirm you are the authorized user of the payment method provided

 


We reserve the right to cancel suspicious or fraudulent orders.

All payments are securely processed through Shopify Payments, PayPal, and/or Stripe.

 

 

 

7️⃣ Shipping, Delivery & Risk of Loss

 


Orders are shipped from our fulfillment partners globally. Estimated delivery times vary based on location.


Once the package is handed to the shipping carrier, ownership and responsibility transfer to the customer. We are not liable for delays caused by customs or courier service disruptions.


For complete details, refer to our Shipping Policy on this website.

 

 

 

8️⃣ Returns & Refunds

 


Our Return & Refund Policy outlines specific eligibility criteria for returning items.

This policy forms part of these Terms and is available on our website.


Refunds may take 3–10 business days to process, depending on your payment provider.

 

 

 

9️⃣ Exclusion of Warranty

 


(Important for physical products)


To the fullest extent permitted under United States law:

 

  • Products are sold “as is” and “as available”

  • We make no guarantees regarding durability, performance, or suitability for a specific purpose

  • We are not responsible for damage caused by misuse, mishandling, unauthorized repairs, or normal wear and tear

 

 

 

 

🔟 Third-Party Services

 


We rely on third-party service providers for key functions, including:

 

  • Shopify (store hosting & checkout)

  • Payment processors (Shopify Payments, PayPal, Stripe)

  • Carriers & fulfillment partners

 


Your use of these services may be subject to separate terms and conditions required by those providers.

 

 

 

1️⃣1️⃣ Limitation of Liability

 


To the maximum extent allowed by USA law:


✔ We are not liable for any indirect, incidental, or consequential losses

✔ Our total liability for any claim will not exceed the amount paid by you for the product giving rise to the claim

 

 

 

1️⃣2️⃣ Indemnification

 


You agree to indemnify and hold LUMENA Lamps harmless from any claims, losses, liabilities, or expenses arising out of:

 

  • Your breach of these Terms

  • Your misuse of the website or products

 


We reserve the right to choose our own legal representation in such cases.

 

 

 

1️⃣3️⃣ Privacy & Personal Data

 


Your data privacy is important to us.

Use of this website is also governed by our Privacy Policy (available on this website), which explains:

 

  • What data we collect

  • How we use and store it

  • Your rights over your information

 


By using our site, you consent to our data practices as outlined there.

 

 

 

1️⃣4️⃣ Governing Law & Jurisdiction

 


These Terms are governed exclusively by the laws of the United States of America


Any disputes relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of New Mexico, USA.

 

 

 

1️⃣5️⃣ Changes to Terms

 


We may modify or update these Terms from time to time.

Changes are effective immediately upon posting on this page.


You are advised to regularly review this page to remain informed of any updates.

 

 

 

1️⃣6️⃣ Contact Information

 


For questions, concerns, or legal notices related to these Terms, please contact us at:


📧 Email: lumenalamps@gmail.com