Refund policy

Return/Refund of broken Products

Thanks for purchasing our products at Lumena Lamps™. In order to be eligible for a refund, you have to return the product within 14 calendar days after delivery. You are able to return the product if it breaks down in this 14-day period. However break downs or defects caused by abuse, negligence, accidents, misuse or unauthorized repairs/modifications will not be tolerated. Proof of purchase is required for warranty claims (e.g. photos, videos). Your evidence will be verified by our team. This process might take up to three days. After verification the money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged due to external influences, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.

Special Case -  warranty shipping option:

If you have selected the warranty shipping option at checkout, you can return your product within 365 days after delivery. You are able to return the product if it breaks down in this 365-day period or is broken at time of delivery. However break downs or defects caused by abuse, negligence, accidents, misuse or unauthorized repairs/modifications will not be tolerated. Proof of purchase is required for warranty claims (e.g. photos, videos). Your evidence will be verified by our team. This process might take up to three days. After verification the money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged due to external influences, or you have initiated the return after 365 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.

 

Common Returns

At Lumena Lamps, we strive to provide high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations. To ensure a smooth return process, please review our return policy below:

1. Eligibility for Returns:

   • Customers have the right to return any product within 14 days of receiving it if they are not satisfied.
   • The product must be in its original condition, unused, and with all original packaging and tags intact.

2. Return Process:

   • To initiate a return, please contact our customer service team within 14 days of receiving your product.
   • Once your return request is approved, you will receive detailed instructions on how to send the product back to us.

3. Return Shipping:

   • Customers are responsible for covering the cost of return shipping. We do not provide free return labels.
   • You are required to purchase and print your own return shipping label.

4. Refunds:

   • Once we receive the returned product and verify its condition, we will process your refund.
   • Refunds will be issued to the original payment method within 3-5 business days after inspection.

5. Exceptions:

   • Certain items, such as personalized products or final sale items, may not be eligible for returns. Please refer to the product page for specific return eligibility.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.